Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 26, 2026

At VantaClean, we want you to receive your cleaning tools and surface care products quickly and reliably. This policy explains our shipping options, costs, and what to expect after you place an order. We operate as an independent specialist retailer, comparing and delivering top brands like Microfiber Wholesale, Ettore, Stoner, and Libman.

Shipping Rates and Thresholds

We offer the following shipping options for all orders placed through vantaclean.shop:

• Free Standard Shipping — available on all orders over $45.00
• Standard Shipping — a flat rate of $8.00 for orders under $45.00

All prices are listed and charged in US Dollars (USD).

Order Processing

Once you place your order, you will receive an order confirmation email at the address you provided. Our team begins processing orders promptly. Please verify that your shipping address is correct at checkout, as we rely on the details you provide to ensure safe and accurate delivery. If you notice an error in your shipping address after placing an order, contact us right away so we can assist before your package leaves the warehouse.

Tracking Your Order

When your order ships, you will receive a shipment confirmation with a tracking number and a link to follow your package's journey. You can review the latest status directly through the carrier's tracking system. If you have questions about a tracking update or need help understanding a delivery event, our shipping support team is ready to help.

Split Shipments

Because we curate products from multiple trusted brands, your order may occasionally arrive in more than one package. If your order contains items with different availability dates, we may split the shipment to get your products to you as quickly as possible. You will receive separate tracking information for each package. There is no additional shipping charge for split shipments — the shipping cost applies to the order as a whole.

Delivery Times

Standard shipping delivery times may vary depending on your location and the carrier selected for your order. We aim to process and dispatch all orders as quickly as possible. Once your package is with the carrier, delivery windows are estimated by the carrier and may be affected by factors such as weather, holidays, or other logistics events beyond our control. We recommend checking the tracking link for the most up-to-date delivery estimate.

Carrier Events and Delays

Occasionally, a package may experience a delay while in transit. If a tracking event shows a delay, please allow the carrier additional time to complete the delivery. If your package appears stuck or delayed beyond a reasonable window, contact our shipping support team and we will investigate promptly.

Failed Delivery and Address Issues

If a carrier attempts delivery but cannot complete it — for example, due to an incorrect address, no one being available, or access restrictions — the package may be held at a local facility or returned to us. If your package is returned to us, we will contact you to arrange re-shipment or a refund in line with our policies. Please make sure someone is available to receive the package, or consider having it delivered to a secure location.

Missing or Damaged Packages

If your package does not arrive or arrives damaged, we are here to make it right. For missing packages, our shipping support team will trace the shipment with the carrier and work toward a resolution. If a package is truly lost, we will arrange a replacement or refund in line with our shipping policy. For damaged items, please keep the original packaging and contact us as soon as possible with details and photos, if available.

Customer Information Needed for Shipping Support

To help us resolve any shipping issue quickly, please have the following information ready when you contact us:

• Order number
• Shipping address used for the order
• Any tracking number you received
• A description of the problem (e.g., not delivered, delayed, wrong address)

Contacting Us About Shipping

We are committed to responsive and transparent support. Our primary support team handles general inquiries and can redirect you to the right specialist when needed.

Primary Customer Support:

• Email: support@vantaclean.shop
• First response time: Within one business day

Dedicated Shipping Support:

• Email: shipping@vantaclean.shop
• First response time: One business day
• What we handle: Tracking updates, shipment status, late or lost package investigations with the carrier, delivery address issues, and coordination with the warehouse for packing and carrier selection.

For shipping-related issues, please email shipping@vantaclean.shop directly for the fastest possible assistance.

How We Handle Shipping Inquiries

When you reach out to us regarding a shipping issue, this is the process we follow:

1. We check the carrier's tracking system and our internal shipment records.
2. If the package is delayed, we open a trace with the carrier.
3. We email you a status update and an estimated resolution date.
4. If the package is truly lost, we arrange a replacement or refund in line with our shipping policy.

If we cannot provide a definitive resolution within two business days, we escalate the issue to our logistics manager for immediate attention.

Support Availability

Our support teams are available Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (US & Canada). Emails received outside these hours are queued and answered by the next business day. For urgent quality or legal matters, we encourage using our department-specific email addresses, as they are monitored during the same window.

Our Operating Company

VantaClean is operated by Vanta Operations LLC, a limited liability company that manages e-commerce operations for independently curated home and professional cleaning supply brands. Vanta Operations LLC is responsible for the store's day-to-day business activities, including managing the online storefront and product catalog, processing payments, overseeing financial records, ensuring regulatory compliance and data privacy, and coordinating customer service and specialist departments.

We are here to support you from order to delivery and beyond. If you have any questions about your shipment, do not hesitate to reach out — we are dedicated to making your VantaClean experience clean and simple.