Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 26, 2026

VantaClean ("we," "us," or "our") operates the online storefront at vantaclean.shop. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or make a purchase. By using our website, you consent to the practices described in this policy.

1. Who We Are

VantaClean is an independent specialist retailer offering cleaning tools and surface care products from trusted brands including Microfiber Wholesale, Ettore, Stoner, and Libman. Our store is operated by Vanta Operations LLC, a limited liability company based at 4789 Oakridge Avenue, Unit 12, Denver, CO 80202, United States. Vanta Operations LLC manages the day-to-day business activities of VantaClean, including the online storefront, product catalog, payment processing, regulatory compliance, and customer service coordination.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our store, you may provide us with the following categories of information:

• Order information: Your name, shipping address, billing address, email address, phone number, and order details when you make a purchase.
• Payment information: Credit card details or PayPal account information processed at the time of checkout.
• Account details: If you create an account, we may store your preferences, order history, and saved addresses.
• Communications: When you contact our support team at support@vantaclean.shop, we collect the contents of your messages and any attachments you send us.
• Promotional codes: Redemption of promotional offers, such as the CLEAN15 coupon, which provides 15% off eligible items at checkout.

2.2 Information Collected Automatically

As you browse our store, we automatically collect certain information about your device and browsing patterns, including:

• IP address and browser type
• Operating system and device identifiers
• Pages visited, time spent on pages, and navigation paths
• Referring and exit pages
• Cart activity and product views

2.3 Transaction and Support Records

We maintain records of all transactions, including order confirmations, shipping updates, return requests, and customer support interactions. These records help us provide the responsive support we promise as a dedicated home cleaning specialist.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: To process purchases, arrange shipping, and deliver your ordered products. We offer free shipping on orders over $45.00 and standard shipping for $8.00.
• Payment processing: To facilitate payments through our accepted methods (credit card and PayPal) and to prevent fraudulent transactions.
• Customer support: To respond to your inquiries, resolve issues, and provide the transparent ordering and purchase support we advertise.
• Returns and warranty: To process returns within the 30-day window from delivery and to direct warranty matters per product information and support guidance.
• Marketing communications: If you opt in, to send you promotional offers and product updates.
• Website improvement: To understand how customers use our store, analyze trends, and enhance the shopping experience.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing of Information

We do not sell your personal information. We share data only with trusted service providers who assist us in operating our business, including:

• Payment processors to handle credit card and PayPal transactions securely.
• Shipping carriers to deliver your orders to the address you provide.
• IT and hosting providers that maintain our website infrastructure.
• Professional advisors, including our outside counsel, when required for legal matters.

All service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

5. Cookies and Similar Technologies

Our store may use cookies, pixels, and similar tracking technologies to enhance your browsing experience and gather information about how our site is used. These technologies help us:

• Remember items in your cart
• Understand which products are most popular
• Recognize returning visitors
• Improve site functionality and performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of our store, such as cart persistence or personalized content.

6. Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures align with industry standards for e-commerce operations and include secure payment processing through our approved channels.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: Retained for the duration of warranty periods and as required by tax and accounting regulations.
• Support communications: Kept to maintain a history of your interactions with our team and to resolve any future inquiries.
• Legal records: Retained when required for compliance with applicable laws or pending disputes.

8. Your Choices and Rights

You have several choices regarding how we collect and use your information:

• Access and correction: You may request a copy of the personal information we hold about you, update inaccuracies, or correct outdated details.
• Deletion: You may ask us to delete your personal information, subject to legal retention obligations.
• Opt-out of marketing: You can unsubscribe from promotional emails at any time by following the instructions in those communications.
• Cookie preferences: You can refuse or disable cookies through your browser settings.
• Restriction of processing: In certain circumstances, you may ask us to limit how we use your data.

To exercise any of these rights, please contact our privacy department at legal@vantaclean.shop. We will verify your identity and respond within two business days with the appropriate next steps.

9. Privacy Requests and Our Process

When you submit a privacy-related request, our team follows a structured process:

1. We verify your identity and the legitimacy of the request.
2. For privacy requests, we execute the requested action in line with applicable law.
3. Where legal judgment is required, we coordinate with our outside counsel.
4. We reply with a written summary of the actions taken, typically within two business days of initial contact.

Matters that require legal judgment or exceed a week of processing are escalated to our attorney, and we always provide a timeline.

10. Minors' Privacy

Our store is not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@vantaclean.shop so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make updates, we will revise the "Last updated" date at the top of this policy. For significant changes, we may provide additional notice on our storefront or by email. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

For general questions about your order, our products, or this Privacy Policy, you can reach our customer support team at:

Email: support@vantaclean.shop

Response time: Within one business day

For privacy-related inquiries, data subject requests, legal disputes, or regulatory concerns, please contact our dedicated legal and privacy department:

Email: legal@vantaclean.shop
Response time: Within two business days

Please include the following information to help us process your request efficiently:

• Your full name and contact details
• The email address or account associated with your request (if applicable)
• Your order number (for order-related inquiries)
• A clear description of the issue or question
• Any relevant case number or reference

Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. Emails received outside these hours are queued and answered by the next business day. Urgent quality or legal matters should be directed to the department-specific addresses, which are monitored during the same service window.

If your issue is not resolved after two business days from first contact with our support team, it is escalated to the store manager for expedited handling.

Vanta Operations LLC
4789 Oakridge Avenue, Unit 12
Denver, CO 80202
United States