Refund Policy

Refund Policy

Refund Policy

Last updated: August 26, 2026

At VantaClean, we want you to be completely satisfied with your cleaning tools and surface care products. If something isn't right with your order, our team is here to help. This policy explains your options, the steps to request a return or refund, and how we handle quality and authenticity concerns.

Return Window and Eligibility

You may return eligible items within 30 days of delivery (based on your tracking confirmation or the date you received your package). To qualify for a return:

• The item must be in its original condition: unused, unopened, and with all original packaging, labels, and accessories intact.
• You must have purchased the item from VantaClean (vantaclean.shop).
• You must initiate the return within the 30-day window by contacting our after-sales team at aftersales@vantaclean.shop with your order number.

Please note that certain items may not be eligible for return due to hygiene or safety reasons. If any restrictions apply to your order, we will let you know when you contact us.

How to Start a Return

To begin a return or exchange, simply email our after-sales department at aftersales@vantaclean.shop. To help us process your request quickly, please include:

• Your order number
• Item name and SKU (if possible)
• The reason for your request (e.g., changed mind, damaged in transit, wrong item)
• Photos if the issue involves damage or a packing error

Our after-sales team will respond within one business day. We'll verify your order against our records and the current returns policy, then issue a return label or arrange a replacement, depending on your situation. You'll receive a confirmation with a tracking number for your return.

Refund Processing

Once your returned item arrives at our warehouse and is inspected, we will process your refund within one business day. Refunds are issued to your original payment method:

• Credit card: Refunds will appear on your statement within 5–10 business days, depending on your card issuer.
• PayPal: Refunds are typically processed within 24–48 hours after we initiate them.

If your return is approved, you will receive a confirmation email with the refund amount. If a return or refund is not finalized within five business days from when we receive your item, the case is escalated to our finance manager for immediate resolution.

Shipping Fees for Returns

Free shipping on orders over $45.00 applies to your original order. For returns:

• Changed your mind: Return shipping costs may be deducted from your refund unless a prepaid label is provided. Our after-sales team will clarify any applicable fees when you contact us.
• Damaged, incorrect, or defective items: We will provide a prepaid return label at no cost to you, and you will not be charged for return shipping.

Damaged, Incorrect, or Defective Items

If you receive a damaged item, an incorrect product, or something that doesn't match its listing, please contact us within the 30-day return window. Here's what to do:

• Email aftersales@vantaclean.shop with your order number, item name, and photos showing the issue.
• Our team will verify the order and arrange a replacement or refund.
• For items damaged in transit, we'll send a replacement at no extra cost to you, or issue a full refund including any shipping fees you paid.

All refunds for damaged or incorrect items include the full purchase amount plus any original shipping charges you paid.

Quality Assurance and Authenticity Commitment

Our Sourcing and Quality Standards

VantaClean is an independent specialist retailer for cleaning tools and surface care. We sell products from trusted brands including Microfiber Wholesale, Ettore, Stoner, and Libman. We source exclusively from the brands' authorized wholesale channels — direct factory accounts and approved national distributors. We do not buy from liquidators, auctions, or unauthorized sellers.

Every product listing on our site is manually reviewed by our merchandising team. We compare the title, specifications, and images against the manufacturer's technical datasheet. If there is any discrepancy, we contact the brand and correct it before publication. We also inspect incoming shipments against purchase orders, checking packaging and batch/date codes. Units that show any sign of damage, contamination, or tampering are quarantined and never sold.

Authenticity Guarantee

All products we sell under the brand names listed on our site are 100% genuine and sourced through the brand's approved supply chain. We will never substitute a generic or refurbished item when you order a branded product.

We recommend that you inspect your package upon receipt. Verify that the seal is intact, the packaging matches the listing photos, and the batch code (if printed) is legible. If anything looks unusual, contact our quality department with photographs and the batch code.

How We Handle Authenticity Claims

If you believe a product you received is not genuine, please email our quality assurance team at quality@vantaclean.shop. Include the following information:

• Order number or invoice number
• Product name and SKU
• Batch/LOT code if present on the packaging
• Photos of the product, its packaging, and any marks you believe are inconsistent
• A short description of why you believe the item is not genuine

Our quality team follows this review process:

1. We acknowledge your claim within one business day and assign a unique reference number.
2. We ask for any missing information and give you a timeline for review.
3. We inspect the photos and, if needed, request the item be sent to our warehouse for further examination (we provide a prepaid label).
4. We verify the batch code with the brand's records.
5. We give you a final answer within five business days, or escalate to the brand if more time is needed.

If you can demonstrate that a product we shipped is not genuine, we will refund the full purchase amount and reimburse return shipping. You may choose either a replacement genuine unit or a full refund. We also cover the cost of returning the suspected counterfeit.

If we cannot verify the item's authenticity within five business days, we will default to your requested remedy — replacement or refund — while we continue the investigation. Our goal is to make you whole as quickly as possible.

Warranty Coverage

Warranty coverage for your product follows the information provided in the product listing and any manufacturer documentation included with your purchase. If you experience a warranty issue, our quality assurance team can help coordinate a claim with the brand. Contact quality@vantaclean.shop with your order number, product name, SKU, and a description of the issue.

Contact Information

Primary Support

For general questions about your order, payments, or account:

• Email: support@vantaclean.shop
• Response time: Within one business day
• Hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (US & Canada)

Emails received outside these hours are queued and answered by the next business day. When contacting support, please include your order number (if applicable), full name, email address used for the order, and a general description of the issue.

If an immediate answer isn't possible, we route the request to the relevant specialist and send you a confirmation with the new contact email. We stay on the thread until you confirm the issue is resolved. Any issue not resolved after two business days from first contact is escalated to the store manager.

After-Sales Department

For returns, refunds, order changes, cancellations, or billing discrepancies:

• Email: aftersales@vantaclean.shop
• Response time: One business day
• Hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time

You'll receive a confirmation with a tracking number for any return, and we'll keep you updated throughout the process.

Quality Assurance Department

For product quality complaints, authenticity concerns, or warranty coordination:

• Email: quality@vantaclean.shop
• Response time: One business day
• Hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time

Complex cases that cannot be resolved within two business days are escalated to the quality director. You'll receive updates at each step of the investigation and the final outcome in writing.

Operating Entity

VantaClean is operated by Vanta Operations LLC, a limited liability company that manages e-commerce operations for independently curated home and professional cleaning supply brands. Vanta Operations LLC is responsible for the store's day-to-day business activities, including processing payments, managing the online storefront and product catalog, coordinating customer service, and ensuring regulatory compliance and data privacy.

Our postal address is:

VantaClean
4789 Oakridge Avenue, Unit 12
Denver, CO 80202
United States

Need More Help?

If your issue isn't resolved after two business days from first contact, it will be escalated to our store manager for personal attention. For urgent quality or legal matters, we encourage using the department-specific email addresses above, as they are monitored during the same business hours.

We appreciate your business and are committed to making things right. Thank you for choosing VantaClean for your cleaning supply needs.